Forum Discussion
Buttons do not appear for some users
Hi, John. Thanks for all these clues!
I like David's theory re: the browser: Were you able to grab what browser(s) the affected learners are using to view the content?
I've also got a few more questions to see if we can nail down a tend:
- Where is the course hosted?
- Is this happening with any Storyline course or just this particular one?
Hi Katie,
The course is hosted on a Comply 365 server. This has happened with another course but only one person reported the issue on the other course. Here is what the latest user observed, he could not advance because the button was missing and to move forward all the buttons had to have a complete status:
"Ok, heres what happened the best that I can remember. I finished a couple modules with no troubles and had an issue with this one. I set it aside for a couple weeks thinking that a bug may be worked out, then tried the module again. It had the same hang up and if you notice in the picture, there was only an option to go back and not advance forward from the frame that I sent.
I tried working it from the beginning on a laptop computer and got stuck with the same issue, so I tried a desktop computer. Same issue. I tried continuing the lesson and starting over. Same issue.
Waited a week or 2 more then tried the laptop again using chrome, Firefox, and the windows browsers, same issue.
I waited a couple weeks more then tried the iPad and then the laptop. Same issue, cannot advance past that specific point in the module. That is when I gave up and emailed for help."
Thank you for looking into this and helping to prevent this issue for other users.
Here are some additional images of the same error reported in another course and another button? The inconsistency is troublesome ...
