Forum Discussion
Can this be avoided?
I also have this issue. I had already played David A's youtube video showing how to get around it. The known cause/explanation doesn't seem to match up for me because my audio and video are not on the first slide. The second slide has an mp4/video introduction. So not understanding why my first non-interactive slide still produces the black screen. Unlike what @Cary Glenn said below, this occurs in both A360 review and also in the LMS.
Hi Cheryl!
Happy to jump in here!
Our development team is tracking a known issue that causes:
- Play button shows even if there is no media file on the first slide and there is closed caption
I've linked this discussion to the bug report so you can be notified as soon as a fix is in place. In the meantime, as a workaround, we suggest rolling back to a previous version of Storyline 360.
Thank you for your patience. Sorry if this has been slowing you down!
