Forum Discussion
Cannot publish Rise to PDF
Hi all I'm having difficulties publishing to PDF, I've tried mutliple courses in multiple browsers over multiple days and still no luck. I can't see any known outages/tickets. Any ideas/support welco...
It spins and spins for ages and then I get a 'something went wrong' error message (see screenshot)
Hi EmmaPawson-d4e9!
Sorry to hear that you're having trouble publishing from Rise 360 to PDF!
Checking our status page, I'm not seeing any downtime reported. Also, I was able to successfully publish a Rise 360 course to PDF, when testing on my end. Not to worry! I have some follow-up questions to help us troubleshoot this further:
- Are you able to publish to other formats such as Review 360, or LMS?
- Have you tried clearing your browser's cache, or using an incognito browser window to see if that improves the issue?
- Does switching your internet connection to a different network (e.g. mobile hotspot) help?
- Are you connected to a VPN, or do you have any browser extensions installed that could be getting in the way?
Looking forward to hearing from you!
