Forum Discussion

EmmaPawson-d4e9's avatar
EmmaPawson-d4e9
Community Member
5 months ago

Cannot publish Rise to PDF

Hi all I'm having difficulties publishing to PDF, I've tried mutliple courses in multiple browsers over multiple days and still no luck. I can't see any known outages/tickets. Any ideas/support welco...
rise 360
EmmaPawson-d4e9's avatar
EmmaPawson-d4e9
Community Member
5 months ago

Hi Steven,

I can confirm I have completed all of these steps and still can't publish to PDF, however, I've successfully published to review360 and LMS.

I don't have a VPN but I do have extensions, however, I've tried a second chrome browser (incognito and safari) without these exentions and still no luck. 

Thanks,

Emma

  • KellyAuner's avatar
    KellyAuner
    Staff
    5 months ago

    Hi, EmmaPawson-d4e9!

    I'm happy to jump in and assist you. Thanks for providing these additional details to help us better understand what's going on. I see you mentioned this error message occurs when attempting to publish multiple different files for PDF. Are there any commonalities between these courses?

    Our team is tracking a possible software bug where an error message appears when a course has a large number of lessons, and is published for PDF. As a workaround, you can try splitting the course into smaller sections, and publish each of those sections separately to PDF.

    Lastly, if you're comfortable sharing a copy of your course with our team, we'd be happy to take a closer look and see if this issue could be related. We'll delete all files from our system once troubleshooting is complete!