Forum Discussion
Can't open the Storyline 360 desktop app
I can't open the Storyline 360 desktop app. When the app launches, the screen fails to load the interface and I can't interact with anything.
I've updated to the latest version, tried uninstalling and reinstalling, deleting temporary files, and restarting my computer, but nothing worked.
Is there a solution to this problem?
2 Replies
Submit a case to the support staff.
The User Guide also has an article about fixing unexpected or erratic behavior.
I also suggest you try reverting to an earlier version of Storyline, one that did work for you. You can do that using the Articulate 360 app.
Whether any earlier version launches (or not) could provide a clue for the support staff.
Hi VIBLearning,
So sorry to hear that you're having trouble launching Storyline.
Thanks for sharing the troubleshooting steps you've already applied. As Judy mentioned, our support engineers are happy to step in and work with you directly on this issue. I've opened a support case on your behalf, and they should be connecting with you via email soon.
We can continue the conversation through your case!
