Forum Discussion
Can't re-install storyline 360
Are you sure it completely uninstalled?
When you go to reinstall it, is that the message you get? Or is that just an error message on attempting to launch?
Hi,
Thanks for the reaction.
The ICT department has not responded yet, so I was unable to run a troubleshooter as found. Together with an ICT specialist, I investigated what we could do ourselves in the meantime.
We reviewed the log files of the desktop app, which showed a specific error: installation was blocked because automatic updates for Storyline were disabled. We could not find this setting anywhere in the desktop app itself.
Fortunately, the ICT specialist was knowledgeable and was able to re-enable this setting via the Windows registry. After that, Storyline 306 could be installed successfully from within the desktop app. The issue has therefore been resolved.
I am reporting this because it may be valuable information for you. What I still find strange is that automatic updates were disabled in the first place. I could not find any option in either the desktop app or in Storyline itself to change this setting. To my understanding, updates were always applied automatically.Hi BerendJanGrimme!
Thanks for following up and sharing the feedback!
I'm sorry to hear that you experienced these setbacks when trying to reinstall Storyline 360. I see that you were previously working with my teammate Enelluar through a support case. Great to hear the issue has been resolved!
I just wanted to share that the Articulate 360 desktop app does let you modify the settings for automatic updates. Click the drop-down arrow in the upper right corner of the app and navigate to Preferences > Updates.
Have a great rest of your week!
