Forum Discussion
Captions Not Loading After Publishing Course
We did a little more digging and have more info.
Whatever the issue is, its causing the "parsing errors" so the captions won't load at all. I believe that our changes to the caption header was WRONG. It should just be "WEBVTT" not all of that other stuff.
After fixing that, we threw the caption file into a VTT validator and it came back good but it still throws this error.
Hope this helps narrow down the issue!
- StevenBenassi10 months agoStaff
Hi DesignTraining!
Sorry to hear that captions aren't loading after publishing your course!
I noticed you've already opened a support case as well. Smart move! I've updated your case with the additional insight you've shared. You're in excellent hands troubleshooting with our support engineers, and they should be connecting with you via e-mail, shortly.
Let's continue the conversation through your case to keep all information in one spot.
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