Forum Discussion

DesignTraining's avatar
DesignTraining
Community Member
10 months ago

Captions Not Loading After Publishing Course

Hello, We have a course with several videos. We've captioned them all and uploaded them to the course as VTT files in the normal method (click the video, manage, upload CC). We can see the captions...
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DesignTraining's avatar
DesignTraining
Community Member
10 months ago

We did a little more digging and have more info.

Whatever the issue is, its causing the "parsing errors" so the captions won't load at all. I believe that our changes to the caption header was WRONG. It should just be "WEBVTT" not all of that other stuff.

After fixing that, we threw the caption file into a VTT validator and it came back good but it still throws this error.

Hope this helps narrow down the issue!

 

  • StevenBenassi's avatar
    StevenBenassi
    Staff
    10 months ago

    Hi DesignTraining!

    Sorry to hear that captions aren't loading after publishing your course!

    I noticed you've already opened a support case as well. Smart move! I've updated your case with the additional insight you've shared. You're in excellent hands troubleshooting with our support engineers, and they should be connecting with you via e-mail, shortly.

    Let's continue the conversation through your case to keep all information in one spot.