Forum Discussion

Community Member

7 months ago

Carousel images not (always) loading

Did something recently change in carousels (both image and quote carousels) that prevent the image from properly fully loading. It seems like there might be something that prevents the image from pr...

Staff

7 months ago

Hi everyone!

Thank you for reaching out.

I wanted to pop in and ask if this is still occurring for you in the Carousel Image block? We'd be happy to investigate your files further within a support case.

Thanks for sharing your experience with us!

kathykikkert
Community Member
7 months ago
Yes, it is. And I will not be able to finish my project using Rise if this is not fixed soon.

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Kathy Kikkert
Consultant and
KP Learn Administrator

Kaiser Permanente
National Facilities Design and Construction
Learning and Development

(510) 220-8778 (mobile)

FDC-Learning & Development (kp.org)

NOTICE TO RECIPIENT: If you are not the intended recipient of this e-mail, you are prohibited from sharing, copying, or otherwise using or disclosing its contents. If you have received this e-mail in error, please notify the sender immediately by reply e-mail and permanently delete this e-mail and any attachments without reading, forwarding or saving them. v.173.295 Thank you.
kathykikkert
Community Member
7 months ago
It is still not loading pictures in the carousel. Please fix.

--------
Kathy Kikkert
Consultant and
KP Learn Administrator

Kaiser Permanente
National Facilities Design and Construction
Learning and Development

(510) 220-8778 (mobile)

FDC-Learning & Development (kp.org)

NOTICE TO RECIPIENT: If you are not the intended recipient of this e-mail, you are prohibited from sharing, copying, or otherwise using or disclosing its contents. If you have received this e-mail in error, please notify the sender immediately by reply e-mail and permanently delete this e-mail and any attachments without reading, forwarding or saving them. v.173.295 Thank you.
- JoseTansengco
  Staff
  6 months ago
  Hi Kathy,
  
  I'd like to test your course to see if I can isolate what's preventing the carousel block from loading correctly for you. Would you mind sending me a copy of your Rise 360 course privately for testing? Here's how:
  
  1) Go to your Rise 360 dashboard: https://rise.articulate.com
  
  2) Hover over your course and click the ellipsis (…) that appears, then select "Send a copy."
  
  3) When the email form appears, enter support@articulate.com in the email address field, then copy and paste this text into the message field:
  
  For Jose Tansengco
  From kathy.x.kikkert@kp.org
  Case 00853613
  
  4) Click Send.
  
  When you share the file, I'll receive a notification. I'll review your course and get back to you as quickly as possible. And I'll delete our copy of your course when we're done troubleshooting the issue.