Forum Discussion

Dave_Hall's avatar
Dave_Hall
Community Member
30 days ago

Chapter in a module appears to be corrupted. Options?

Hi All, while working on a page/chapter in Rise, the content disappeared leaving just the following: The "Unknown type" references were three items in a bar chart I was adapting when all of th...
rise 360
Dave_Hall's avatar
Dave_Hall
Community Member
30 days ago

Thanks for the thought, Chris. I've just tested, and unfortunately the issue is duplicated.

Chris-Hurst's avatar
Chris-Hurst
Community Member
30 days ago

That's annoying. How about duplicating and changing the graph type? Or ensuring that there are no hidden formatting fields, if your numbers were pasted from another program.

  • Dave_Hall's avatar
    Dave_Hall
    Community Member
    30 days ago

    There's no content to edit, unfortunately. The screenshot is showing all that is left of the whole lesson, which contained quite a bit of content. 

    • LucianaPiazza's avatar
      LucianaPiazza
      Staff
      30 days ago

      Hello Dave_Hall, 

      I'm sorry to learn you're experiencing this behavior in Rise 360! I'm glad to see Chris-Hurst and JudyNollet sharing recommendations! Thanks to you both! 

      I've opened a support case on your behalf so we can take a closer look at your setup. Our team will be in touch via email shortly. We'll continue the conversation there!