Forum Discussion
KellyAuner
2 years agoStaff
Bonjour Agence Sevanova,
Thanks for reaching out and I'm sorry to hear you're experiencing this issue!
It looks like Almédia France solved their issue prior to opening a case, but if you're comfortable sharing your file with us, I'd be happy to take a look at what's going on! You can upload it here or share it privately in a support case. We'll delete it from our systems once troubleshooting is complete.