Forum Discussion
Content Library issue
Hi,
It seems that I am unable to access and use the Content Library. When trying to choose an item the following info pops up:
"The template download did not complete successfully. Please check ...
Hi John,
I'm having the same issue as Dawid. Do I also need to put in ticket?
Hi Pamela!
Sorry to hear you are also experiencing this snag with accessing the Content Library in Storyline 360. I'd be happy to help!
I just had a clarifying question first:
- Have you already consulted with your IT department to see if they have port 443 open and if our domains are on your organization's allowlist? Here is an article highlighting those domains.
Looking forward to hearing from you!
Hi Steven,
I am my own IT department, which isn't a good thing but there it is. I have no idea how to go about this at all. I used Articulate before under someone elses license, but that has expired so I purchased my own. It's not going to do me any good if I can't access the content library. I looked at the articule but it went way over my head. Not sure what to do from here.
