Forum Discussion
Content Library issue
Hi,
It seems that I am unable to access and use the Content Library. When trying to choose an item the following info pops up:
"The template download did not complete successfully. Please check ...
Hi Pamela,
Great question! I understand that you'd like to know if your VPN could have an effect on your ability to access the content library. I'd be happy to jump in here!
Using a VPN could cause the issue you are experiencing. The first troubleshooting step I would take is to disconnect your VPN and see if that solves the issue.
If the issue persists after disconnecting your VPN, please get in touch with our support engineers by opening a support case.
Thanks for reaching out!
