Forum Discussion

Community Member

7 years ago

Content Library not loading.

I am unable to download photos and illustrations from content library. I get the following error

AshleyT-Pollard

Staff

7 years ago

Hi Anita,

I'm sorry to hear you've run into trouble with Content Library!

I'd want to start by checking the network endpoints and ports detailed here. You may need to enlist your IT Team to help with that!

Let us know how it's behaving after going through those steps.

AnitaCBrown
Community Member
7 years ago
Greetings,

Please advise how I locate port 443 to know if my pc has allowed for articulate 360 access.

Thank you and best regards,
Anita

Anita Roper
AnitaCBrown
Community Member
7 years ago
Greetings,

I have gone through the very lengthy process of opening portal 443 and am still unable to access.

This is now holding up 2 projects. I had no problem accessing before I renewed my subscription.

Please advise.

[Search Photos]

Thank you and best regards,
Anita
AnitaCBrown
Community Member
7 years ago
Greetings,

I have confirmed my subscription and still cannot access the photos/illustrations and icons in the content library. I can access the slide templates.

[Articulate Status - Internet Explorer]

[Search Photos]

Thank you and best regards,
Anita