Forum Discussion

Community Member

7 years ago

Content Library not loading.

I am unable to download photos and illustrations from content library. I get the following error

Staff

Hi Anita,

I'm sorry to hear you've run into trouble with Content Library!

I'd want to start by checking the network endpoints and ports detailed here. You may need to enlist your IT Team to help with that!

Let us know how it's behaving after going through those steps.

Community Member

7 years ago

Greetings,

I have gone through the very lengthy process of opening portal 443 and am still unable to access.

This is now holding up 2 projects. I had no problem accessing before I renewed my subscription.

Please advise.

[Search Photos]

Thank you and best regards,
Anita