Forum Discussion
Content Library not loading.
I am unable to download photos and illustrations from content library.
I get the following error
Hi. This seems to be a similar issue to the one I'm having. Yesterday morning (before the new Triggers update) everything in Storyline 360 was working fine. I was able to view & download content from the library.
After I'd completed the Triggers update & restarted my laptop (just in case), I'm now not able to view anything in Content Library (see 1st attachment), and when I try to download a photo without knowing what it is, I get a pop up (see 2nd attachment).
I raised a support case yesterday (02019118), and was advised to get my IT Department to check port 443 & all the endpoint websites again. It would be good if any updates could advise of this requirement, as other recent updates have worked without the need for this to happen.
I have raised a request with my IT Department, and am now waiting for them to check the things I've been advised to check.
Is there any way of regressing my version of Storyline 360 to the one prior to the Triggers update yesterday please, so that I can continue to work on my project?
Cheers
