Forum Discussion
Content Library not loading.
I am unable to download photos and illustrations from content library.
I get the following error
I'm having this issue as well. i just updated my version after having to revert to a version from December 2019 due to a separate issue. Any ideas on if there's a resolution for this yet?
Good morning.
This has been an off-and-on issue since December. Currently, no I do not have access to the content library.
Since we're a government agency, a lot of our permissions come from Harrisburg. We escalated this to them to remove a firewall, as we suspect that is the cause of the problem.
-Rachel
Rachel D. James | Clerk Typist III, Staff Development/QI
PA Department of Human Services | Wernersville State Hospital
160 Main Street, Hill Hall | Wernersville, PA 19565
Phone: 610-670-4100 x5269
http://www.health.pa.gov
[ROPA]
Hello, and thanks for your response. I'm a little confused regarding the "government agency" part. I was directing my question to articulate staff since several of them have posted in this thread and usually respond. I imagined they would have the most updated information regarding this program. I apologize if you are a staff member that's just not being identified as one on this thread.
My apologies. I am not Articulate Staff. I am a user that is also having trouble with this issue. I thought YOU were Articulate Staff.
Rachel D. James | Clerk Typist III, Staff Development/QI
PA Department of Human Services | Wernersville State Hospital
160 Main Street, Hill Hall | Wernersville, PA 19565
Phone: 610-670-4100 x5269
http://www.health.pa.gov[ROPA]
LOL! Got it. Hopefully someone comes through for us soon.
