Forum Discussion
Content not loading...
I'm having this issue again today when trying to open a project in Rise. I can open my Rise dashboard, but content will not load when clicked on from the dashboard. I have searched for updates and restarted. Others on my team are having the same issue.
Emily, I reached out to Support and they were helpful and responsive.
Good luck!
Marie
Hello MarieRocchi,
Thanks for following up! I'm glad that my colleague Satish was able to assist you in your support case.
Have a wonderful start to your day!
Hello EmilyCook-ad65c,
Thanks for reaching out! I want to confirm that our systems were undergoing unscheduled maintenance, which may have caused the interruption you experienced when opening projects in Rise 360. Thanks for your patience!
I recommend saving the Articulate Status Page and clicking the "Subscribe" button in the top right corner of the page. You'll be in the loop on any future updates!
If you or your team are still experiencing an interruption to access to your courses, please let us know in this thread or privately in a support case.
Hello! Thank you for replying to my post. We were experiencing this issue yesterday and again this morning. The Articulate Status Page does not indicate any maintenance or outages today. Do you have recommendations for next steps?
Hello EmilyCook-ad65c,
Absolutely, I'm happy to help! I recommend confirming that you and your team are authoring in Rise 360 using the latest version of our supported browsers. I'd be curious to know if you experience this behavior when opening Rise 360 in an incognito or private window.
As a troubleshooting step, you may need to check your Network Endpoints and add these websites to your allowlist so Articulate 360 can run smoothly.
If you and your team are still experiencing this, we'd be happy to take a closer look at your setup in a support case.
Let me know how it goes!
