Forum Discussion

LuPost's avatar
LuPost
Community Member
7 years ago

Continued issues with text running off slide

I know this issue has been brought up before but it continues to persist and seems to be getting worse. We are using Storyline 360 on local computers. When we use a text placeholder from the Master ...
storyline 360
  • StevenBenassi's avatar
    StevenBenassi
    2 years ago

    Hello Everyone!

    I wanted to share some great news! We are no longer seeing the bug that caused text boxes to break after applying a built-in theme in projects imported from PowerPoint to Storyline.

    Please make sure that you are using the current version of Storyline 360 (3.72.29699.0).

    To confirm or update your version of Storyline 360:

    • Launch the Articulate 360 desktop app on your Windows machine.
    • Click the drop-down arrow next to Storyline 360 and select Other Versions.
    • Here you will see the current version being used, or have the option to update.

    Please let us know if you're still encountering the issue and we'd be happy to continue troubleshooting with you in a support case.

MarkJohnson-671's avatar
MarkJohnson-671
Community Member

Hi Eric,

Thanks for responding.

No specific steps that I have noticed. I create the file, type in the text, save and close the file. When I open it the next day the text on all slides is running off to the right. Way off, like three additional slide widths.

It happens randomly and doesn’t affect every file, but there is nothing unique about the affected files.

As I said, this exact thing happened a few years ago and then it stopped.

Best regards

Mark Johnson

StevenBenassi's avatar
StevenBenassi
Staff
2 years ago

Hi Mark!

Thanks for sharing the feedback! Sorry to hear that text breaking out from the text box has been an ongoing issue for you! I'd be happy to provide some insight!

Testing out those steps you mentioned in several different Storyline 360 courses (version 3.75.30269.0) I was unable to reproduce the same behavior. Every time I re-opened a saved course after adding a text box, the text always retained proper formatting.

I just had a clarifying question. Are you working locally? We recommend you Create, Edit, and Publish Courses on Your Local Hard Drive while authoring.

Also, if you would be willing to share one of the .story files that consistently displays this issue, I'd be happy to take a closer look and test it out on my end as well!

Looking forward to hearing from you!

 

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