Forum Discussion

MatheusGenovez's avatar
MatheusGenovez
Community Member
2 years ago

Copied course video issue

Hello! I've encountered an issue when duplicating a course in Rise. The videos uploaded to the copied course do not play, and I receive an error message stating, "The media could not be loaded, ei...
rise 360
PeterLocke's avatar
PeterLocke
Community Member

Hi team,

I'm also experiencing the same video issue as Russell when duplicating a course. The issue also occurs when sending a copy of the course to another Rise user. Please can you advise if I need to submit a separate ticket - or should I just wait until the issue is resolved?

Thanks, Peter

RussellEngoran's avatar
RussellEngoran
Community Member
6 months ago

Peter, that is the exact case that I am experiencing. I need to duplicate and send copies of RISE courses to others.

  • StevenBenassi's avatar
    StevenBenassi
    Staff
    6 months ago

    Hi Russell!

    Glad to see my teammate Philam has been helping you through your support case!

    As Philam shared, we have this behavior logged as a bug in Rise 360. I've linked this discussion to the bug report so you can be notified as soon as a fix is in place.

    Thank you for your patience. Sorry if this has been slowing you down!

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