Forum Discussion

JessicaNeiwe277's avatar
JessicaNeiwe277
Community Member
10 months ago

Course Inconsistently Reporting to LMS

Hello there,

I need help figuring out why my course isn't reporting to my company's LMS consistently. Reporting and Tracking is set up to mark the course as Passed (complete) when the learner completes one of two quizzes or by using the Complete Course trigger (not sure if this is necessary, to be honest). 

The issue is that the course is reporting as Passed for some users who complete a quiz and In Progress for others who complete a quiz. I can't figure out why this inconsistency exists. Any help is greatly appreciated. 

Attached is a screenshot of the course's Reporting and Tracking Options. If anything else is needed, please let me know.

Thanks, 

Jessica Neiweem

storyline 360
  • LucianaPiazza's avatar
    LucianaPiazza
    Staff
    10 months ago

    Hi Jessica,

    Thanks so much for reaching out! Sorry to hear you've run into this snag with your LMS.

    Quick question! What LMS is your company currently using? 

    We recommend testing the behavior of your course in SCORM Cloud to see if the behavior is isolated to your LMS. You can test your course in SCORM Cloud, which is an LMS that we use for testing as well. Here's how: 

    If you're still experiencing the same behavior, we'd be happy to take a closer look at your .story file. You can share the file in this thread or privately in a support case. 

    Looking forward to hearing from you! 

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