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JamesGregory-50
23 days agoCommunity Member
Course Mysteriously Vanished from Rise?
Hi All,
I am the Account Owner for my team's Articulate subscription, and, whilst organizing our Team folder just now, I seem to have caused a colleague's course to vanish without a trace. Please help!
Here's what happened:
- I was a Manager for the course, and, to share the it with the rest of our team, I moved the course into a shared sub-folder within our Team folder.
- Once the course was in the sub-folder, I tried to move it back to the main Team folder--I can't even recall now why I did this--by clicking and dragging the course tile to the Team breadcrumb (see screenshot below).
- Articulate then presented me with the usual "Add and remove team members" pop-up window and I removed one unnecessary person from the course permissions, clicked Save....and the course vanished.
The course is not in our Team folder, it's not in any sub-folder...it's gone. Other colleagues cannot find it either. I've never seen anything like this before. Srsly, what is going on here?
Many thanks,
James
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Hi JamesGregory-50,
Sorry to hear you've hit this snag!
I see you submitted a case, and it has been assigned to my teammate, John. They'll be in touch shortly to troubleshoot!