Forum Discussion
Course resets after completion despite resume settings in Player
Hi, my team is facing an issue in which all our courses, after being completed by students, completely reset.
Our courses all have Restricted menu navigation so that users may not jump ahead, but ...
Hello Diana and Peter :)
Looks like you've found the right article.
You may find that the resume feature doesn't work as you'd expect after you've met the completion requirement for your course—either by viewing the required number of slides or by passing a quiz. Most LMSs consider a course to be in review mode after the tracking requirement has been met. In review mode, resume data is no longer sent to the LMS, which prevents learners from accidentally changing their course status back to incomplete. See this article for more information.
Did you modify the output files as instructed in the documentation?
Are you able to replicate the behavior in SCORM Cloud or is this limited to your LMS?