Forum Discussion
Course resets after completion despite resume settings in Player
Hi, my team is facing an issue in which all our courses, after being completed by students, completely reset.
Our courses all have Restricted menu navigation so that users may not jump ahead, but ...
Hi Nardiah,
This conversation is a bit dated, but the solutions shared here are still valid.
Take a look at our documentation here on how to resolve this with your LMS.
I see you mention that it's happening in SCORM Cloud as well. Was this after changing the setting mentioned above?
If so, then with your permission, I'd like you to share your project file with our support engineers to investigate what's happening. You can share it privately by uploading it here. It will be deleted when troubleshooting is complete.
Hi Leslie,
Thank you for getting back to me. The issue is not with the resume saved
state option. It resumes to the saved state / correct screen when you have
not completed the course perfectly. As with the previous people who raised
the issues, it is once the course is completed and you then go back into it
that it resets the completion of the course to not attempted and starts the
course like you have never completed it at all and therefore the menu is
locked down again and they have to complete the full course over again to
find the information.The resolution you have provided relates to the review mode once they have
completed the course and the fact that it will show what they have
completed and if you do not want this to occur you can amend the js. We
actually want it, essentially, go to the review state so that the menu
would be unlocked, etc, but it is not doing this. It is resetting the
course to not attempted. We did amend the js per the solution provided, but
it did not resolve the issue.We tested the course in SCORM Cloud and the same issue arises in SCORM
Cloud, therefore confirming it is not an LMS issue.I have raised a case and sent it off for investigation.
Thank you,
Nardiah
