Forum Discussion

DianaNicole's avatar
DianaNicole
Community Member
8 years ago

Course resets after completion despite resume settings in Player

Hi, my team is facing an issue in which all our courses, after being completed by students, completely reset. Our courses all have Restricted menu navigation so that users may not jump ahead, but ...
storyline 360
MarcelSteffen-1's avatar
MarcelSteffen-1
Community Member
6 years ago

Thank you Ren,

I tested in Scrom Cloud. I face the exakt same issue there as well. I already applied the changes in Configuration.js (var REVIEW_MODE_IS_READ_ONLY = false;)

Further more, when I passed a certain slide in the training and close the window, I get back to exactly that slide when I reopen it. It's a bit strange for me, as this is not happening in our LSM (avendoo).

  • VinceScoma's avatar
    VinceScoma
    Community Member
    6 years ago

    Hi Marcel,

    Thank you for the additional information. Good call on opening a Support Case! I see that Angelo is currently testing your file and will provide more updates when he is finished troubleshooting. 

    Please let us know if you have any questions! 

    • PrajwalND's avatar
      PrajwalND
      Community Member
      5 years ago

      Hi,

      Is there any resolution on this ?

      We have a Question bank of 20 questions (randomized), on the results Slide we are pushing a Complete/Passed status if the score is >90% and an Incomplete/Failure status if the score is <90%.
      We also have a Resume saved state marked for all the slides, while bookmarking is working fine for all the pages, When we reach the Results slide and reopen the course from the LMS, the Course is re-opening from the 1st slide. We want it to open on the Results slide only. We have enabled the Player settings as Always resume. Please consider this as priority and provide a resolution at the earliest. 
      Due to company policy, we're not able to share the story file. Let me know if you would requrie anything else.

      • VinceScoma's avatar
        VinceScoma
        Community Member
        5 years ago

        Hi Prajwal,

        Thank you for reaching out! 

        A couple of questions for you on this: 

        • After completing the course and re-opening it, do the results reset as well? 
        • Have you had a chance to test the course in SCORM Cloud to see if the issue persists? 
        • When publishing the course, which Output Option is selected? 

        An idea that I hope will help is to change the Player Property from Always Resume to Prompt to Resume: 

        Please keep us updated on this and let us know if you have any questions! 

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