Course resets after completion despite resume settings in Player

Hi Articulate staff,

Has there been any resolution to this issue? I'm encountering similar issues to the above folks.

Using SCORM 2004, 4th ed and Bridge LMS. Navigation is set to restricted (locked down on first attempt, free after completion). Prompt to resume is turned on. If the learner completes the course, closes it, and then relaunches it, they are prompted to resume or start from beginning (expected). However, if they opt to start from the beginning, the navigation is locked down again and they are forced to take the course over again. 

This is unacceptable. Once the course has been completed and passed, any further access to the course should be in review mode only. The course should never reset the learner's status to incomplete and lock down the course again unless the LMS admin has manually reset their attempts in the LMS itself. 

I have confirmed that the issue is occurring in SCORM Cloud. See attached screenshot -- completion status was reset to incomplete and navigation was locked down again after I launched the completed course and opted to restart from the beginning. As it is now, I will never be able to use prompt to resume if I also have navigation set to restricted for first pass, and the alternative (always resume) is not good when our internal learners need to review changes in an updated course but not be forced to sit through the entire thing.

I see above that blame is often cast at the LMS, but I do not believe Bridge is the culprit in this instance. Their documentation specifically states that once a learner has completed and passed a course, it's a done deal: Any further data sent to them by the SCORM is essentially 'ignored' by the LMS unless the admin resets the learner's attempts. 

I know that there is discussion above about manually tinkering with the configuration.js file, and in my opinion, this is unacceptable. We should not have to tinker with Articulate's output files to work around poor functionality.

I'd like to see Articulate expand the options related to navigation lockdown and course restart to allow us to specify what means to restart a course from the beginning (i.e., resetting course status vs. jumping to the beginning in review mode).

I appreciate any update that Articulate staff can provide, and I'm happy to create a feature request if that will help.

Thanks,

Lisa