Course resets after completion despite resume settings in Player

Hi Vincent,

Thank you for the quick response! 

To give you a little bit more clarity:

After completing the course and re-opening it, do the results reset as well? - It resets to the first page some times and random questions at some slides (inspite of selecting Resume Saved state in each slide).

Have you had a chance to test the course in SCORM Cloud to see if the issue persists? - Yes, I have tested it and it is not working.

When publishing the course, which Output Option is selected?- SCORM 1.2, Report to LMS- Completed /Incomplete. Tracking- Track via course completion trigger.

An idea that I hope will help is to change the Player Property from Always Resume to Prompt to Resume- We have it already set to Always resume. This is because if we enable the Prompt to Resume, it will also add-in a feature to Resume and Restart, this is not what we are looking for.

Please keep us updated on this and let us know if you have any questions! - I am in touch with Jopney Sotomayorj from the Support team on this.
As we have a team license, we have 2 out of 3 people currently facing this issue.

Do let me know if you would require anything else.