Forum Discussion
ScottBAKER
Community Member
I'm experiencing the same error message. Please share the resolution when it is identified.
JoseTansengco
2 years agoStaff
Hi Scott,
Happy to share the solution that was provided to Julie!
First, please clear your browser's cache and cookies to ensure that the correct account is logged in to the Articulate website. This article details how to clear the browser cache for all major browsers.
Then, disable any VPN or proxy services, as they might limit your connection.
If the issue persists, ask your network admin to open port 443 and add the domains in the following article to your organization's allowlist for your Articulate 360 apps to work correctly.
If the issue persists, open a case with our support team here so we can provide further assistance.