Forum Discussion
Crashing When Using AI Audio in Storyline
I am getting constant crashes when I add AI Audio and then try to preview. I am building hotspots and when they click the hotspot it should play the audio soundbyte. Anyone else getting these crashing issues?
4 Replies
Hello EpicEdward,
Thanks for reaching out about this behavior! I am experiencing this behavior when testing hotspots and AI-generated Audio in Storyline 360. I've opened a case on your behalf. I'd like our team to take a closer look at your setup via a support case to investigate a possible bug. We'll continue the conversation over in your case.
LucianaPiazza we are experiencing this issue too! Can you not take this offline or reach out to me on why this is happening and how to fix it?
Hi AshleyMeredi501,
Sorry to hear that you're also experiencing crashes in Storyline 360.
I can confirm we had this behavior logged as a bug in Storyline. This bug caused:
- When previewing a Storyline file that has AI Audio, Storyline crashes and displays an error
However, a fix for this issue was shipped in Update 3.110.36211.0. Can you confirm that you've updated your Storyline installation to the current version?
Looking forward to hearing from you!
For what it's worth - I no longer have this issue after updating to the latest version.
