Different audio quality and volume in record mic and screen record slides

Hello Susanna,

Thanks for reaching out! 

To troubleshoot the behavior, I'd recommend testing with a different device whose primary function is to record audio. Most modern headsets have advanced settings that may be what's causing the audio volume to change, and the only way to troubleshoot if the issue is specific to your Jabra headset is to test using different hardware. If your computer has an internal microphone, you can try recording using that to see if the audio improves. 

If using a different recording device doesn't help, try doing a repair of your Storyline 360 installation.