Forum Discussion
Disappearing content from slide/stage and only appears if I click in the text box
I am having the same problem as NomdeGuerre! (So adding my experience here)
For a little context:
- It is a multiple choice question slide.
- The base slide now looks like a blank Incorrect feedback layer.
- I think it is a fairly big file (52MB)
The answer options, textboxes, shape, and image on the slide are not showing anymore. They DO show if I click where they were/where they should be---sometimes! Sometimes it takes 2-3 clicks.
- It does not show up if I move an item.
- It is not the Timeline visualization function either.
- My Storyline is up-to-date.
I tried closing Storyline and opening it again, but it didn't help.
I will try to restart my computer and update this comment.
UPDATE: Restarting didn't help.
Also, I am working on my local drive, but I do have a backup file on a shared drive. I save the file back and forth on the local drive and shared drive.
I will simply delete and recreate the slide because it seems to be an isolated incident in the file. (And I'll check out EricSantos' tips below)
- EricSantos2 months agoStaff
Hello Laura_is_an_ID,
I'm happy to chime in! I appreciate you sharing details of your experience and applying initial troubleshooting steps.
I don't see this issue on my end. If restarting still doesn't help and you're already working on your local drive, try following these steps to fix possible Storyline installation issues.
Please feel free to open a case with our Customer Support Engineers if you want more targeted help.
- Laura_is_an_ID2 months agoCommunity Member
Thanks Eric : )
Restarting didn't help.
Because it seems to be an isolated incident in the course, I will just delete the slide and create it again. I will submit a case if it happens again.
Thanks again.- EricSantos2 months agoStaff
You're welcome, Laura_is_an_ID!
Let us know how it goes, and we'll be more than happy to assist further.