Forum Discussion
Does anyone else find Rise is slow these days?
Hi Everyone!
I’m happy to share that we just released a new update for Rise 360!
This update fixes the issue that was causing slowdowns while authoring course content. There’s nothing to install for web-based apps. New features and fixes are immediately available!
If you’re still experiencing slowdowns, first please ensure any browser plugins have been disabled. Also, when working with large scale courses, some slowdowns are expected. To remedy that, we suggest breaking larger courses down into smaller pieces.
If you have questions about this update, or the issue you reported, please connect with our team through a support case.
Thank you!
Yes I've found it slower in the last week to load courses when editing. My colleague has said when using the share link and review links its also slow and has failed to load.
Hi HVfb0f498d-053b!
Sorry to hear you and your team have run into slowdowns while collaborating in Rise 360!
As I've shared with others, a helpful first step is to clear your browser's cache, or try a different supported browser, to rule out any browser-related issues. If that doesn't do the trick, is there a chance any network security permissions from your organization could be getting in the way?
If you're still having trouble, our support engineers would be happy to take a deeper look at this behavior. You can connect with them, here!
It has been ok this week but today just after writing this post and its going wrong again after editing a text block:
I too got this last week and raised it with support who told me they can't replicate this issue. Clearly, us users are indeed getting this issue. It helps to know I am not the only one 😁
Hi HVfb0f498d-053b!
Thanks for following up!
Sorry to hear this has been such a pain point for you. I'd like to connect you with our support engineers so they can work with you directly on this issue. I've opened a support case on your behalf. They should be following up with you via e-mail, shortly!
