Forum Discussion
Email with subject line
Thanks for opening a ticket, they have provided a workaround, just add this code instead: hello@hello.com?subject=hi&ignore=
Hello HVfb0f498d-053b,
Thanks for reaching out!
Here's what I see when I try the button method on my machine with Microsoft Outlook: 
The behavior is the same in Storyline 360 and Rise 360. Since this might be specific to certain mail clients, please try testing using Gmail or Outlook's most recent version to see if you still encounter the issue.
I have Microsoft Outlook as my email software. It all works fine in Storyline but in Rise it doesn't when added as a button link. Here's the html source code it generates:
Hi HVfb0f498d-053b,
Thanks for sharing this source code with us. I'd like to have our talented Support Engineers take a closer look at what you are experiencing. I've gone ahead and opened a support case on your behalf. Our team will be in touch shortly via email. We appreciate your patience!
We'll continue the conversation over in your case.
Have a great afternoon!
Thanks for opening a ticket, they have provided a workaround, just add this code instead: hello@hello.com?subject=hi&ignore=
Hi HVfb0f498d-053b,
My pleasure! Thanks for sharing the workaround shared in the thread. I'm sure it will be helpful to folks who come across this discussion in the future!
Feel free to reach out in the future with any questions or discoveries!
