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JoleneDonahue-9's avatar
JoleneDonahue-9
Community Member
9 months ago

Encoding a video

I'm looking for current information about how to speed up an extreme delay when trying to publish an MP4.  It is taking hours to encode the video. What should I do? It looks this like has been an issue for more than 11 years (based on prior discussions) - that can't be right...can it?  

storyline 360
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I'm looking for current information about how to speed up an extreme delay when trying to publish an MP4.  It is taking hours to encode the video. What should I do? It looks this like has been an issue for more than 11 years (based on prior discussions) - that can't be right...can it?  

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Contact our customer support so they can look into this for you. That'll speed up the help you can get.

\n

https://access.articulate.com/support/contact/360-teams

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"165","kudosSumWeight":1,"repliesCount":0,"postTime":"2024-07-09T16:34:26.000-07:00","lastPublishTime":"2024-07-09T16:34:26.000-07:00","metrics":{"__typename":"MessageMetrics","views":12},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:connect/community:rwgqn69235board:discuss/message:405969/message:405970","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"readOnly":false,"editFrozen":false,"body@stringLength":"341","rawBody":"

Contact our customer support so they can look into this for you. That'll speed up the help you can get.

\n

https://access.articulate.com/support/contact/360-teams

","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:405970_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"User:user:1227187":{"__typename":"User","id":"user:1227187","uid":1227187,"login":"LucianaPiazza","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2022-05-09T06:53:02.000-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://api.articulate.com/id/v1/avatars/aid%7Cc33a8e18-a163-443b-9370-806607abded4"},"rank":{"__ref":"Rank:rank:2"},"entityType":"USER","eventPath":"community:rwgqn69235/user:1227187"},"ModerationData:moderation_data:405971":{"__typename":"ModerationData","id":"moderation_data:405971","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:405971":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:1227187"},"id":"message:405971","revisionNum":1,"uid":405971,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:discuss"},"parent":{"__ref":"ForumTopicMessage:message:405969"},"conversation":{"__ref":"Conversation:conversation:405969"},"subject":"Re: Encoding a video","moderationData":{"__ref":"ModerationData:moderation_data:405971"},"body":"

Hi Jolene,

\n

Thanks so much for reaching out! I see that you've opened a support case and that you are working with my colleague Cleober. You're in great hands!

\n

We'll continue the conversation over in your case. 

\n

Have a wonderful weekend! 

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"repliesCount":0,"postTime":"2024-07-12T06:16:24.000-07:00","lastPublishTime":"2024-07-12T06:16:24.000-07:00","metrics":{"__typename":"MessageMetrics","views":8},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:connect/community:rwgqn69235board:discuss/message:405969/message:405971","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"readOnly":false,"editFrozen":false,"body@stringLength":"322","rawBody":"

Hi Jolene,

\n

Thanks so much for reaching out! I see that you've opened a support case and that you are working with my colleague Cleober. You're in great hands!

\n

We'll continue the conversation over in your case. 

\n

Have a wonderful weekend! 

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