Forum Discussion
Engaging & Effective Customer Service eLearning
Hello!
I've been asked to implement a company wide customer service/ patient experience training for all employees. I'm starting to dive into the foundational work of it, but I fear that somethin...
Hi Christina! I hear you. It's good that you're thinking about this early on. This past year, many companies have made the switch from in-person training to online, which means thinking about the content in a new way. There are some really good points in this article about converting ILT into E-learning that you might want to consider. I also wanted to share a few customer service examples that I hope spark some ideas.
- Rise 360: How to Process a Return
- Rise 360: Do You Have These Four Essential Customer Service Skills?
- Rise 360: Retail Sales Training
- Rise 360: Sales Fundamentals
- Storyline 360: Customer Service Scenario
Perhaps, the community has some additional examples to share along with the impact the training had on their organization. 🤞