Forum Discussion
Error message in ComplianceWire
Several of our users are getting this message in ComplianceWire using Storyline 360 courses.
Error occurred!
Failed to load player dependencies
TypeError: Cannot read properties of undefined (...
Hi Steven - Than you for your reply. The course was created in Storyline and loaded into ComplianceWire (our LMS). Of users that have attempted to take the course, it works fine for 95% of them. Some of the 5% that are having trouble are getting the following error.
I'd be happy to provide the file in a support case.
Best,
Rebecca
Hello Rebecca,
Opening a support case sounds good as this will give our support engineers a chance to take a look at your project file.
Can I also ask if you were able to test your course in SCORM Cloud as mentioned by my colleague Steven? Part of the troubleshooting that our support engineers will do is test how your course behaves in SCORM Cloud to see if the behavior is LMS specific. If you'd like to share your file with us through a support case, we'll be glad to test it in SCORM Cloud to see if we'll also get the error in your screenshot.
