Error Message when upload published Rise file to SuccessFactors LMS

Hi everyone,

Thanks so much for the new information you've shared in the last couple of days. 

Stephen -- I appreciate you letting us know that you were able to download a Rise 360 course from home and successfully upload it to SuccessFactors. This supports our theory that network security software could be adding metadata to Rise 360 output files. 

Why doesn't this happen to Studio 360 and Storyline 360 output files?

Studio 360 and Storyline 360 are installed on your desktop. When you export LMS files from these tools, the entire export process happens locally on your hard drive.  You aren't downloading anything from the web. 

Rise 360 is a web app. When you export LMS files from Rise 360, a file is downloaded from the web, and network security software gets involved in that download process. 

This is also why you aren't able to successfully upload the sample Rise 360 course I shared earlier in this discussion thread. When you download the sample file from the E-Learning Heroes website, the network security software adds metadata to the file. 

In short, this is going to happen to any file you download from the web, but not on files you export from desktop software.

Please let me know if you have any further questions about this!