Error Message when upload published Rise file to SuccessFactors LMS

Hi Erin, we are having the same issues and have also been signposted here. I am intrigued to know if you use a virtual desktop when exporting Rise? Apparently this may be an issue. We have not tested it yet though.

A workaround that worked for some modules, but not all, was replacing any uploaded videos that were in Rise to a Storyline block, as our LMS support team found that the videos and their automatically created thumbnails were causing problems. So this may help! They were also all Vyond videos, which may or may not be relevant!

To muddy the waters, a PDF also caused errors, so we just removed that and it uploaded for us. But theses workarounds haven't been successful with all modules, so we'll try exporting away from our virtual desktop next.