Error on Saving: There was an error generating the XML document.

Hi John,

Along with ensuring that you're working locally and don't have your files synced with the cloud (i.e., Dropbox), you'll also want to check to see you don't have a large number of backups in your temporary folders.

You can check it by pasting this in your Windows Explorer: %appdata%\Articulate\Storyline 

Give it a shot and let us know if the error goes away!

Thanks Ren. I fail on both counts. I'm using Dropbox though not for this project folder. However there is a lot in that file location. Can I just delete them all?

Hello John!

Thank you for those clues. 

If you're comfortable with deleting those files to make more room, clearing those temp files should help resolve that error. However, I err on the side of caution there. Storyline saves temp files, so you can restore a project if needed. 

Let us know how you go!

OK...but some appear to over 12 months old....I guess if Storyline crashed it sometimes fails to delete a TMP file? Is the the situation?

Interesting find, John. I appreciate the update.

With your permission, I'd like you to work directly with our support engineers to investigate what's happening with your temp files. You can reach them privately by clicking here. 

Hello.

I ran into this error today on Storyline 3. The presentation was working fine yesterday but today I receive this message when trying to save. I tried to clear out the %appdata%\Articulate\Storyline directory as suggested but I'm not seeing much in there, just two directories "3" and "Themes".

I removed the workspace.xml in the 3 directory but that did not resolve the issue. 

I've also tried saving a new copy with a new name and saving in different locations with no luck.

EDIT: I also just noticed that all images from the project are now missing. Text is still present and formatted but all images are gone. However, they still appear in the thumbnail view on the left.

Hi Derreck!

That is definitely not expected behavior so I've opened a support case on your behalf. From here, our Support Engineers will troubleshoot this error with you! Keep an eye out for an email with next steps. 

I have just experienced the same exact behavior including the disappearance of the images on the slides (they still appear in the thumbnails and timeline).  The only difference is that I am using Storyline 360.  I deleted two XML files from the temporary folders.  There was hardly anything else in there.  I also use Dropbox but attempted to try and save locally to no avail.

Was there any progress or solution on the issue above that can be shared?

Thanks!

Actually I've also seen that disappearing image issue but by closing down re-starting etc. managed to overcome it....I'll post a description if it happens again.

Hi Evelyn,

Thanks for contacting our support team as well and working with Ronaziel directly. I'm glad that she was able to help you get back up and running.