Forum Discussion
Error translating a Rise course
Hello everyone!
I'm happy to share that our team has released a new Rise 360 update and implemented a fix to the issue where manually importing XLIFF files containing custom blocks resulted in an error.
There’s nothing to install for web-based apps. New features and fixes are immediately available!
Please let us know if you need any additional help!
Hiya!
My team and I are experiencing a similar issue to this, with the same error -- we reviewed the XLIFF files that our translation program is spitting out and it doesn't seem to match the example photo that was included. . . We are seeing <source> and <target> tags, but they are different. . . ours lists it as <target state = "final">
Are we able to share what the final resolution to this is/was so we can keep troubleshooting?
Hi MicahBHardt,
Sorry to hear you're also experiencing errors when translating a Rise course using XLIFF.
After checking LilyKreiting007's support case, I can confirm that we have this behavior logged as a bug in Rise 360. This bug causes:
- Importing an XLIFF file fails, and produces a "500 internal server error" in the console.
Also, we've determined that this bug is content-specific and occurs when the amount of Lesson content reaches a large volume. We've also observed other common themes, such as:
- A Custom Block is always present in the course.
- The bug does not occur if "Include HTML formatting" is unchecked when exporting the original XLIFF file.
Please let me know if these examples apply to your affected Rise course. I'm happy to include your voice in the bug report that's being tracked.
Looking forward to hearing from you!