Forum Discussion

VanesaGallegoRo's avatar
VanesaGallegoRo
Community Member
22 days ago

Error when using icons on buttons

Hello everyone. I'm having trouble using the button icons. When I insert the icon, I get a project closing error, and then the icons aren't visible on the button. Also, if I click preview, I get the ...
storyline 360
KellyAuner's avatar
KellyAuner
Staff
19 days ago

Hi VanesaGallegoRo,

Sorry to hear you've hit this snag!

Are you still experiencing this issue? I see you connected with my teammate, Ian, in a support case. Please let them know there if this continues!

  • VanesaGallegoRo's avatar
    VanesaGallegoRo
    Community Member
    16 days ago

    Hola, si estuve en contacto con Ian pero fue por otro tema del Rise. En cuanto a este error, me sigue sucediendo. Cuando trabajo con botones, sobre todo cuando inserto un icono propio del botón, el icono después desaparece y se me abre la ventana del error. He enviado información del error en esa ventana en varias ocasiones, pero sigue ocurriendo.

    ¿Debería abrir un caso de soporte?

    Gracias por tu interés.

    • EricSantos's avatar
      EricSantos
      Staff
      12 days ago

      Hello VanesaGallegoRo​,

      Thanks for clarifying. Since this button icon issue is separate from the Rise case you had with Ian, the best step is to open a new support case so our engineers can take a closer look.

      The error reports you’ve been sending are helpful for our product team, so thanks for doing that. Opening a case will give us a direct way to track your issue and follow up with you.

      As JudyNollet​ mentioned, sharing a Peek or screenshots of the error along with your case will be a big help. Also include:

      • The version of Storyline 360 you’re using
      • Your operating system
      • A sample file, if you can

       

      Here’s the link to get started: open a support case.

      Looking forward to hearing how things go once the team takes a closer look!