Forum Discussion
Error when using icons on buttons
Hola, si estuve en contacto con Ian pero fue por otro tema del Rise. En cuanto a este error, me sigue sucediendo. Cuando trabajo con botones, sobre todo cuando inserto un icono propio del botón, el icono después desaparece y se me abre la ventana del error. He enviado información del error en esa ventana en varias ocasiones, pero sigue ocurriendo.
¿Debería abrir un caso de soporte?
Gracias por tu interés.
Hello VanesaGallegoRo,
Thanks for clarifying. Since this button icon issue is separate from the Rise case you had with Ian, the best step is to open a new support case so our engineers can take a closer look.
The error reports you’ve been sending are helpful for our product team, so thanks for doing that. Opening a case will give us a direct way to track your issue and follow up with you.
As JudyNollet mentioned, sharing a Peek or screenshots of the error along with your case will be a big help. Also include:
- The version of Storyline 360 you’re using
- Your operating system
- A sample file, if you can
Here’s the link to get started: open a support case.
Looking forward to hearing how things go once the team takes a closer look!
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