Forum Discussion

GrantHaley's avatar
GrantHaley
Community Member
2 years ago

Every time I update storyline, I can't open word or excel files on my computer. It creates a run dll error

How do I stop this from happening?  I haven't been able to update in a very long time.  This has happened across two different computer. 

  • Hi Grant, 

    Sorry to hear that you ran into this snag. I opened a support case on your behalf so we can get you in touch with our support team who'll be able to help address the behavior you're encountering. Someone will be in touch shortly!