Forum Discussion
Hi Tom,
I just got a reply from them today -
I just heard back from ourengineers and this request has been completed. Please let me know whenyou have a chance to upload SCORM courses again and confirm that the formattinglooks the way you anticipated.
Just to clarify, by IT, I mean CSOD IT, not my company IT. CSOD are the ones that can change the setting.
And I just tested it.......IT WORKS. As far as an explanation, I don't have one, but it seems like they understood what the problem was and fixed it. I'm sure if you reference some of the explanation in this thread, they can figure it out. If not, I can PM you my CSOD contacts.
Good luck.
- LauraNedved-6444 years agoCommunity Member
I experienced the same issue when we switched from SCORM 1.2 to SCORM 2004 with the odd HTML menu appearing on the left side of the course. I called Cornerstone support to report the issue. When I asked about it, their support person said they could turn that off for me. They were able to flip a switch on their end and the links were gone the next day. They must have figured this one out and documented the steps to quickly resolve it.