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Hi, I have been using a Cornerstone system for last 18 months and all content published via articulate has previously worked fine. We just recently published some courses published via Articulate Presenter/Quizmaker 13 and have experienced an issue tracking results from the quiz.

The course is set up to record completion if the quiz is passed (100% passing score) and allows for multiple attempts so has a retry quiz button. The tracking issue occurs when a user fails the first quiz attempt and then clicks retry quiz it sends back another score value so in the tracking the user has failed the course but the overall score is 100% so it considers the user as completed. We have tried all four tracking options in Articulate but experience the issue with all four.

The quiz settings in the Articulate file seem fine and can't find anything in the design that would cause this. Content designed in other e-learning software programs are also working fine. Have also tested on Scorm cloud and it also seems to work fine. Have contacted the CSOD Care team who suggested to try the articulate forum first so wanted to find out if anyone else has had any issues with Cornerstone and Articulate 13 or has any suggestions.

Thanks