Forum Discussion
Everything we know about Cornerstone on Demand and Storyline!
I thought I would start a thread about Cornerstone on Demand so there's a central place for people to read and add to. There seems to be a dearth of information about how CSOD and Storyline interac...
CSOD Support seemed to be stumped. They said the course worked fine for them in Google Chrome but not in Internet Explorer 11. (IE 11 is our current corporate standard so that's that.)
Surprisingly, they asked if there are any browser config/compatibility settings in Storyline that maybe I could change or check, such as forcing the browser into IE Compatibility Mode or forcing the browser to spoof an earlier IE version. (The answer is no, of course.) How could they be unfamiliar with Storyline??? CSOD is, after all, an LMS and Storyline is one of the most popular elearning authoring tools around these days. Sigh.
In the end, we decided to enable "Launch Player in new window" within Storyline. The learner is presented with a "Launch Course" orange button in an otherwise empty browser window. When clicked, the orange button launches another window on top that contains the course. An ugly user experience but we could never get the underlying CSOD window to display the course.
As suggested earlier in the thread, did you try setting IE Compatibility Mode to None? We tried it and it did resolve some problems for us. We are using SCORM 1.2 and HTML5 Only output.
We always set IE compatability mode to None otherwise we run into various problems. No idea why it works but it does.
I really suggest calling back and talking to another rep. I am a designer and our CSOD LMS admin and we literally JUST went through this last week. They should be able to turn off the separate launch window while on the phone with you so you don’t get the page with the orange launch button and separate menu to the left. We were in the asme situation as you - about a year ago we published everything as 1.2 because when we called GPS back then we were obviously speaking with someone who didn’t know and they told me they couldn’t do anything about it, we were stuck with the orange launch button and window that took up valuable screen real estate. Then we were meeting with some consultants last week and they told us all we had to do was call and ask for it to be turned off for scorm 2004. I was so frustrated, but tried again and when I called and obviously talked to a different person than a year ago, they fixed it while I was on the phone with them and it worked perfectly - after we unchecked the “launch in new window” within the Storyline settings as well. Now we can publish in scorm 2004 and the course launches seamlessly in one step just like all the scorm 1.2 courses we published.
