Export translation file to Word gives error 'Exception has been thrown by the target of an invocation'

Good morning, everyone!

Thanks for taking the time to raise this issue. We can recreate the error, 'Exception has been thrown by the target of an invocation' when exporting a text-heavy Storyline 360 file to Word. 

Current workarounds:

1. Split the project into multiple parts by doing a Save As on the original .story file to reduce the number of slides
2. Export and translate the translation documents and then import them into the original .story file
3. Or, closing all Office applications can help

So sorry for the trouble, and I'll keep this discussion updated on any more changes!

FYI - I had same error issue in Storyline 360, but got the translation export into Word to work by closing all Office applications as suggested in this thread. 

Thanks for including the Peek, Antje! That was really helpful. I have a few suggestions for you to try:

1. Open a new Storyline file, and Export to Word for translation. Do you see the same error message in the new file? If so...
2. Go through these steps to repair Storyline 360.

Let me know how it goes! If you're still getting stuck, we'll keep digging. ☺️

Hi Alyssa,
thanks a lot for the support. Unfortunately,even  after uninstalling and rebooting, I am still getting the same error message.

The file is stored locally on my computer and I am exporting locally as well to avoid any server related issues. It does not seem to matter how many slides the course contains, since I tested with a one- and two-slide test course as well as with the relatively short 21 slide course.

At this point it is not vital to have the export function since I can of course also have my colleague proofread the course online. However, in the near future we need to translate the content, then I really need this function to work.

Any other solutions are highly appreciated!

I'm sorry those steps didn't work, Antje! From here, I'd like to have our Support Team have a closer look at your file. Would you be willing to send it over to us by clicking here? 

Also, be sure to let me know your case number so I can follow along.

Hi, was there any update on this please. I am getting the same error from 360.

Sorry you're running into this, M. Are you on the latest update of Storyline 360? To check, click the Help tab, then click About Storyline. You should see 3.11.14249.0 in the bottom-right corner. 

If you're already on the latest update, I'd like to connect you with our Support Engineers here. They'll gather more information about your system and hopefully nail down the culprit! 

Hi Alyssa,

Yes i have the latest version #.

I managed to export the translation documents from 5 courses but only after doing a fresh install of 360 between each export. I'll contact support.

Thanks.

Same for me, I have the latest update and tried to re-install twice. No succes.
Could you let me know what the solution was, M Helm? Otherwise we're both contacting support for the same issue twice.

Antje, only just submitted so no solution yet..