Forum Discussion

ThaddeusAshclif's avatar
ThaddeusAshclif
Community Member
3 years ago

Exporting audio quality issues

A while ago I had some audio tracks that I recorded in storyline.  I wanted to extract into mp3 and copy the files into a different .story project.  However the audio quality of the extracted files was so poor as to be unusable.  Is there away to increase the export quality of the .mp3?

  • JanetSnook's avatar
    JanetSnook
    Community Member

    I am having the same issue, but even though my file is a .mp3, Storyline won't let me turn off compression.  Help??

     

  • Hi Janet,

    Thanks for asking about this! I would love to get to the bottom of this for you! To help me get a better understanding of the issue, I have a follow-up question. Is the audio in your project recorded with Storyline 360? If so, here is a Peek video of the steps to have the compression settings enabled.

    If you didn't record the audio using Storyline 360, can you please test the story file I've attached? I created it with an MP3 that wasn't recorded using Storyline 360. I was able to turn off the compression. I would like to know if you see the same behavior on your end.

    I look forward to your response!

     

  • Having the same problem here. I imported .mp3 files some time ago and now i want to export them. But the audio quality is very poor. Changing to "no compression" in audio options does not make any difference.

    • EricSantos's avatar
      EricSantos
      Staff

      Hello ChristophSchrte,

      I'm sorry to hear about the degraded audio quality after publishing your Storyline course.

      I did not notice recent reports related to this issue, so it's possible that it is audio file-related. Does this happen to all your audio files or only to specific ones? If it only happens to a particular audio, would you be willing to share it with us here or privately in a support case? We can help test whether converting or re-encoding the audio will help.

      If the quality loss occurs with all audio files, I recommend applying these steps to repair Storyline. Let me know how it goes, and I'll be more than happy to assist further!

      • ChristophSchrte's avatar
        ChristophSchrte
        Community Member

        Hi Eric,
        thank you for your reply. I think there is a misunderstanding: The audio quality after publishing is fine. I am talking about the export feature. I attach a screenshot to this post in which it should be more understandable what I mean.

        The problem persists with different audio files and different storyline projects. The "compression" option does not make a difference. I also tested it in different audio players with no difference in quality.

        I attach the audio file before and after exporting it from storyline. I also attach a file with the "no compression" feature enabled. 

        Thanks

        Christoph