Forum Discussion

ThaddeusAshclif's avatar
ThaddeusAshclif
Community Member
4 years ago

Exporting audio quality issues

A while ago I had some audio tracks that I recorded in storyline.  I wanted to extract into mp3 and copy the files into a different .story project.  However the audio quality of the extracted files ...
storyline 360
ChristophSchrte's avatar
ChristophSchrte
Community Member
11 months ago

Having the same problem here. I imported .mp3 files some time ago and now i want to export them. But the audio quality is very poor. Changing to "no compression" in audio options does not make any difference.

  • EricSantos's avatar
    EricSantos
    Staff
    11 months ago

    Hello ChristophSchrte,

    I'm sorry to hear about the degraded audio quality after publishing your Storyline course.

    I did not notice recent reports related to this issue, so it's possible that it is audio file-related. Does this happen to all your audio files or only to specific ones? If it only happens to a particular audio, would you be willing to share it with us here or privately in a support case? We can help test whether converting or re-encoding the audio will help.

    If the quality loss occurs with all audio files, I recommend applying these steps to repair Storyline. Let me know how it goes, and I'll be more than happy to assist further!

    • ChristophSchrte's avatar
      ChristophSchrte
      Community Member
      11 months ago

      Hi Eric,
      thank you for your reply. I think there is a misunderstanding: The audio quality after publishing is fine. I am talking about the export feature. I attach a screenshot to this post in which it should be more understandable what I mean.

      The problem persists with different audio files and different storyline projects. The "compression" option does not make a difference. I also tested it in different audio players with no difference in quality.

      I attach the audio file before and after exporting it from storyline. I also attach a file with the "no compression" feature enabled. 

      Thanks

      Christoph

      • EricSantos's avatar
        EricSantos
        Staff
        11 months ago

        Thank you for the clarification, Christoph, and my apologies for the misunderstanding.

        I tested your audio file using the attached Storyline course and exported it using the "Export Audio" button in the Audio Tools --> Options tab. I confirmed your findings that the exported audio is degraded. The sound is softer than the original.

        I appreciate you for letting us know about this problem. I’ve logged it as a possible software bug. Depending on priority and risk, some bugs can be fixed quickly, while others take longer to resolve. Here’s more information on how we identify and tackle bugs.

        I’ll let you know if we have updates on this issue, and I’m sorry if it’s slowing you down.