Forum Discussion
Exporting RISE to pdf not working
Giant pine scale RISE eLearning
Hi I am trying to export my RISE eLearning to pdf so that I can attach it as evidence in a report. However I am just getting a never end loop and no product export...
Hello everyone, 🎉
I'm happy to let you know we released a new update for Review 360. This update fixes the issue reported in this thread where users cannot export the correct feedback in PDF format on specific Review 360 courses. There's nothing to install for web apps. New features and fixes are immediately available.
Let me know if you have any questions about this update or the issue you reported!
Hi Debbie,
First, can you check if you have a process block included? I saw an issue last night where that's causing the PDF to export as a blank page. If you remove that process block it should work - but our team is looking into that right now.
If you don't have a process block, can you check what browser you're using to export the course? You'll want to use one of the browsers listed here.
In my case I do have process block but can't get rid of that i need it there it has a purpose to show it like that, but definitely not the browser i tested them in all the ones on your list ... any other solution?
Hi Ashley,
Yes I do have a process block in the course. However copying the course then removing the process block defeats the point of the PDF. That is part of the course and is an import part....
