Forum Discussion

MelindaBlack's avatar
MelindaBlack
Community Member
7 years ago

Exporting RISE to pdf not working

Giant pine scale RISE eLearning Hi I am trying to export my RISE eLearning to pdf so that I can attach it as evidence in a report. However I am just getting a never end loop and no product export...
rise 360
  • EricSantos's avatar
    EricSantos
    2 months ago

    Hello everyone, 🎉

    I'm happy to let you know we released a new update for Review 360. This update fixes the issue reported in this thread where users cannot export the correct feedback in PDF format on specific Review 360 courses. There's nothing to install for web apps. New features and fixes are immediately available.

    Let me know if you have any questions about this update or the issue you reported!

FelixFranke's avatar
FelixFranke
Community Member

Hi, sorry to reanimate this ancient thread, but I have exactly the same problem, download of a course exported to pdf does not work.

I get the email, get to the page with the download link, but it just does not download. Been through the procedure about 5 times now, at some stage it even showed up in the downloads (but with 0KB downloaded and no progress).

I do NOT have a process block in the course (never had), it is a small course (actually just a first draft).

When I click on the download link, nothing happens. Absolutely nothing.

 

 

hazelB's avatar
hazelB
Staff
4 years ago

Hi Felix! So sorry you are encountering issues in downloading your course to PDF. Does this happen only to this course or all of your Rise courses? 

If it happens to just one course, can you duplicate the course and then try to download the PDF from the duplicate? 

If you're still having trouble, please open a case with us here and one of our technical support engineers will be glad to assist you.

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